Verzendbeleid

Last updated: 5 August 2026

This Shipping Policy explains the delivery terms for orders placed through fancylight.nl.

The online store is operated by Al Baraka Rotterdam B.V., trading as Fancy Light.

Delivery area

At present, Fancy Light delivers only to addresses within the Netherlands.

We do not currently offer international delivery.

Shipping costs

Shipping is free for all orders within the Netherlands.

No standard delivery charge will be added during checkout.

Estimated delivery time

Orders are normally delivered within 2–3 business days after the order has been confirmed.

Business days are Monday through Friday, excluding Dutch public holidays.

Delivery times are estimates rather than guaranteed deadlines. Delays may occasionally occur because of high order volumes, carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control.

Because you advertise a specific delivery period, it should match the estimate shown on product pages, at checkout and in Google Merchant Center. Dutch authorities require webshops to provide accurate delivery information, and the seller remains responsible for delivery until the customer receives the product.

Order processing

Orders are processed after payment has been successfully received and the order has been accepted.

Orders placed during weekends or public holidays may begin processing on the next business day.

We may contact you when:

an item is unexpectedly unavailable;
additional information is needed;
the delivery address appears incomplete or incorrect;
a delay is expected.

Delivery carrier

Fancy Light may use different professional delivery carriers depending on the size, weight, destination and handling requirements of the order.

The name of the carrier may therefore vary between orders.

Tracking

Tracking information is not currently included as a standard service.

Where tracking information is made available to us by the carrier, we may send it to the email address or telephone number supplied with the order. However, customers should not rely on receiving a tracking link for every delivery.

Delivery address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check the following before submitting an order:

recipient’s full name;
street name and house number;
any required addition to the house number;
postcode;
city;
telephone number;
email address.

We cannot guarantee that an address can be changed once an order has been processed or handed over for delivery.

Additional delivery costs caused by incorrect or incomplete information may be charged to the customer where legally permitted.

Delivery attempts

The carrier may:

deliver the parcel to the supplied address;
make another delivery attempt;
leave the parcel at a collection point;
follow another delivery procedure communicated by the carrier.

Any available delivery instructions or collection details may be communicated directly by the carrier.

Customers are responsible for collecting a parcel from a collection point within the carrier’s stated period.

Delayed orders

Please include:

your full name;
order number;
delivery address;
any relevant delivery information.

We will investigate the delivery with the relevant carrier and provide an update.

Where delivery cannot be completed within the agreed period, customers retain the rights available under applicable consumer law. When no different delivery time has been agreed, EU rules generally require delivery within 30 days.

Lost parcels

If an order appears to have been lost during delivery, contact us promptly.

Fancy Light will investigate the matter with the carrier.

The customer is not expected to resolve a lost-parcel claim directly with the carrier. Fancy Light remains responsible for the delivery until the order is received by the customer or a person designated by the customer.

Depending on the outcome and product availability, we may arrange:

a replacement;
a new delivery;
a refund;
another appropriate solution.

Damaged deliveries

Please inspect the parcel and products as soon as reasonably possible after delivery.

If an item arrives damaged, contact us promptly at info@fancylight.nl and include:

your order number;
a description of the damage;
photographs of the outer packaging;
photographs or video of the damaged product;
photographs of the shipping label, where available.

Please keep the packaging until we have reviewed the issue, as it may be needed for the carrier investigation.

We will assess the matter and provide an appropriate solution in accordance with our Returns and Refunds Policy and applicable consumer law.

Partial deliveries

An order containing several products may occasionally be delivered in more than one parcel.

You will not be charged additional shipping fees when we divide an order into multiple deliveries.

No customer collection

Customer collection is not currently available.

Our registered business address is not a showroom, retail store or collection location.

Please do not visit the address to collect an order.

Contact

Questions about shipping or delivery may be sent to:

Al Baraka Rotterdam B.V., trading as Fancy Light

Email: info@fancylight.nl
Telephone: +31 6 39475661

Hagemanstraat 41
2691 WN ’s-Gravenzande
The Netherlands

KvK number: 92937527
VAT number: NL865611211B01

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